1. Delete it yourself in the app
- Open the LUXCIS Transfer app and tap Account at the bottom.
- Scroll down and tap Delete my account.
- Confirm with your password. Your account is deleted immediately.
2. Or ask us by email
Send an email from the address you use for your LUXCIS account to info@luxcis.co.uk with the subject “Delete my LUXCIS account”. We will delete it within 7 days and confirm by email.
3. Delete some of your data without deleting your account
- In the app: Account > Saved addresses – remove any saved address; Account > Travel preferences – clear your preferences; Account > Notifications – switch notifications off (this removes your notification token).
- By email: write to info@luxcis.co.uk from your account email and tell us which data you want deleted (for example your phone number or past booking notes). We will do it within 7 days and confirm by email. Records we must keep by law (see below) cannot be deleted early.
4. What is deleted and what is kept
- Deleted straight away: your account (name, email, phone, password), saved addresses, travel preferences and notification token.
- Kept for a limited time: booking records (at least 12 months, as required by our private hire operator licence), invoices and payment records (up to 7 years for tax purposes) and complaint records. They are deleted after these periods.
More details: Privacy Policy – LUXCIS mobile apps.